Terms and conditions

Welcome to Nest&Nook!
These Terms and Conditions govern your use of our website, nestandnook.com, and your relationship with Nest&Nook ("we", "our", or "us"). By accessing or using our website and purchasing our products, you agree to be bound by these terms. Please read them carefully before proceeding.

1. General Information

Nest&Nook is a mattress and sleep product brand based on Shopify’s ecommerce platform. Our goal is to provide high-quality sleep solutions with excellent customer service. All orders, services, and use of our website are subject to these Terms and Conditions.

2. Product Information

We strive to display accurate product information, including descriptions, prices, and availability. However, we do not guarantee that all information is error-free. In case of inaccuracies, we reserve the right to correct errors and update product details at any time without prior notice.

3. Orders & Payments

By placing an order through nestandnook.com, you:

  • Agree to provide accurate, complete billing and shipping information.

  • Authorize us to charge your selected payment method for the total amount of your order.

  • Understand that order acceptance and fulfillment are subject to product availability and payment confirmation.

We reserve the right to limit or refuse any order at our discretion.

4. Shipping & Delivery

We offer standard and express shipping options. Delivery times may vary based on your location and selected shipping method. We are not responsible for delays caused by third-party carriers or events beyond our control.

Shipping policies, rates, and timelines are available upon request or at the time of checkout.

5. Returns & Refunds

Your satisfaction matters. If you're not completely satisfied with your mattress, you may be eligible for a return or exchange in accordance with our return policy. Please note:

  • Return eligibility may vary by product type.

  • Products must be in good condition.

  • Proof of purchase is required.

We reserve the right to refuse returns that do not meet our policy requirements.

6. Warranty

Nest&Nook mattresses come with a limited warranty. Warranty terms, including coverage and claim process, are provided with your purchase or upon request. The warranty covers manufacturing defects under normal use and is valid for a set period from the date of purchase.

7. Intellectual Property

All content on nestandnook.com, including text, images, logos, and product designs, is the property of Nest&Nook and protected by copyright and trademark laws. Unauthorized use is strictly prohibited.

8. Privacy Policy

We respect your privacy. Details about how we collect, use, and protect your personal information are available in our privacy policy document.

9. Limitation of Liability

To the fullest extent permitted by law, Nest&Nook is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or website.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [Your Country/State]. Any disputes shall be resolved in the appropriate courts of jurisdiction.

11. Changes to These Terms

We may update these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of our website implies your acceptance of the updated terms.

Contact Us
For any questions or concerns, please contact our support team at hi.nestandnook@gmail.com.